Fair rules for safe transactions.
This User Policy explains the responsibilities and acceptable-use rules for users of SUBMATA services.
User Policy
By using SUBMATA, you agree to use the platform responsibly and provide accurate information for all transactions.
Accurate information
You must provide correct and up-to-date details for every transaction, including phone numbers, meter numbers, decoder numbers, smartcard numbers, customer IDs and bank details.
User responsibility
You are responsible for confirming all transaction details before submitting payment. SUBMATA may not be responsible for losses caused by incorrect information entered by the user.
Payments and refunds
Transactions are non-refundable once successfully processed, except in cases of proven system error, failed delivery or provider-confirmed reversal. Refund handling may depend on third-party provider confirmation.
Prohibited activities
You must not use stolen payment methods, false identity, fake documents, fraudulent transfer details, unauthorized accounts or any activity that violates the law.
Account suspension
Fraudulent, suspicious or abusive activity may result in account restriction, suspension, reversal review and legal action where necessary.
Service availability
Service availability may vary due to network providers, electricity distribution systems, payment processors, maintenance, downtime or external factors beyond SUBMATA's control.
Changes to services
SUBMATA may update services, fees, pricing, features or policies from time to time. Important updates may be communicated through official platform channels.
Support and disputes
For support, users should provide transaction reference, account details and a clear description of the issue. Continued use of SUBMATA constitutes acceptance of this User Policy.